My husband's care package got lost in the mail through no fault of Troopster. When I reached out to them they were very accommodating and helped us get it delivered right away. Unfortunately the original package was destroyed by the postal system. Within minutes of my email they were calling back to recertify the situation. They had a new car pack sent out that same day with extra goodies and refunded the original purchase. They were so above and beyond it is absolutely amazing and I would without hesitation buy from them again.